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Frequently Asked Questions

at77 FAQ — Every Question Pakistani Players Actually Ask

Whether you're new to at77 or you've been playing for a while, this FAQ has the answers — accounts, PKR deposits, withdrawals, cricket betting, Live Casino, bonuses, security and responsible gaming. Search below or browse by category.

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All deposit and withdrawal answers in Pakistani Rupees
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Account & Registration 8 Questions

Go to the Register page and complete the three-step form — your basic details (name, email, Pakistani mobile number), then a username and password, then city and agreement to the Terms and Conditions. The whole process takes under two minutes and your at77 account is active immediately. Registration is completely free. You must be 18 or older to register.

No. at77 strictly allows one account per person. Creating multiple accounts — whether on the same device, the same mobile number or the same name — is a violation of the at77 Terms and Conditions. If multiple accounts are detected, all of them will be closed and any balances will be reviewed. If you've forgotten your login details, use the password recovery function instead of opening a new account.

KYC verification is required before your first withdrawal. You'll need to submit a copy of your CNIC (Computerised National Identity Card) and proof of the payment method you used for deposits — for example, a screenshot of your Easypaisa or JazzCash account showing your name and number. Verification is usually completed within 24–48 business hours. Completing KYC also makes future withdrawals faster.

Contact at77 support via Live Chat or at support@at77.online. For security, updates to registered contact details require identity verification — you'll be asked to confirm your CNIC information before any changes are made. This process exists to protect your account from unauthorised modifications.

You can request account closure by contacting at77 support. Before the account is closed, any remaining PKR balance must be withdrawn. Note that if you want to take a break from gaming rather than permanently close your account, at77 offers cooling-off periods and self-exclusion as alternatives — these may be a better option depending on your situation.

You must be 18 years old or older to register and hold an at77 account. Date of birth is collected at registration. Age is verified as part of KYC before withdrawals are processed. If at77 has reasonable grounds to believe that a player is under 18, the account will be suspended immediately pending investigation — regardless of how long the account has been open.

Yes. at77 is available to players across all of Pakistan — from Karachi, Lahore and Islamabad to Peshawar, Quetta, Multan, Faisalabad, Hyderabad, Sialkot and smaller cities and towns. As long as you have a Pakistani mobile number and internet access, you can register, deposit and play. at77 runs entirely in PKR, designed specifically for the Pakistani market.

Check your spam or junk folder first — confirmation emails sometimes land there. If it's not there, contact at77 support with your registered email address and we'll resend it. Your account is still active and usable while you wait for the confirmation — the email is required for certain security actions but doesn't block you from depositing or playing immediately after registration.
Login & Password 5 Questions

Click "Forgot password?" on the Login page and enter your registered email address. at77 will send a password reset link to that address. Click the link, enter a new password and you're back in. If you don't receive the email within 5 minutes, check spam — and if it's still not there, contact at77 support directly.

at77 temporarily locks accounts after multiple failed login attempts in rapid succession — this is a security measure. The lock usually clears automatically within 15–30 minutes. If you need faster access, contact at77 Live Chat support, verify your identity and a support agent can manually clear the lockout and help you reset your password if needed.

Safe on a personal device — your own phone or home laptop where nobody else has access. Do not use "Remember me" on shared devices, office computers or internet café machines. If you use a shared device, always log out manually after each session. at77 will never proactively log you out of a remembered session without reason, but you can always log out yourself from account settings.

at77 uses SMS-based verification for sensitive account actions such as withdrawals and contact detail changes. For enhanced account security, at77 recommends using a unique, strong password (at least 8 characters mixing letters, numbers and symbols) that you don't use on any other website. If you suspect unauthorised access to your account, change your password immediately and contact support.

Change your at77 password immediately from account settings and then contact at77 support to report the suspicious activity. Our security team can review your full login history, terminate any active sessions on unrecognised devices and escalate the matter. Provide as much detail as possible — the date, time and location shown in the login entry. Act quickly — don't leave it until later.
Deposits 7 Questions

The minimum deposit at at77 is Rs 500. There is no maximum deposit limit set by at77, though individual payment methods such as Easypaisa or JazzCash may have their own daily transaction limits set by the mobile wallet provider. Deposits are credited to your at77 PKR balance within minutes.

at77 accepts all major Pakistani payment methods: Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT transfers and Visa/Mastercard debit or credit cards. All deposits are in PKR. No foreign currency, no crypto. Visit the Deposit and Withdrawal page for current minimum and maximum limits per method.

Easypaisa, JazzCash, NayaPay and SadaPay deposits typically reflect in your at77 balance within 1–5 minutes. Bank IBFT deposits can take 15–60 minutes depending on the bank and time of day. If a deposit hasn't appeared after 60 minutes, contact at77 support with your transaction reference number and the amount transferred — we'll trace it.

at77 does not charge a platform fee on deposits. The full amount you deposit is credited to your PKR balance. Some payment providers — for example, certain bank accounts — may charge a small transaction fee on their end, but that is set by the bank or wallet provider, not at77. Check with your bank or mobile wallet if you're unsure whether a fee applies on their side.

First, check whether the amount has been deducted from your Easypaisa, JazzCash or bank account. If it was deducted but hasn't appeared in your at77 balance, contact at77 support immediately with your transaction reference number. If the payment was not deducted, check that you entered the correct at77 account details, that your wallet has sufficient balance and that you haven't hit the daily transaction limit for your payment method.

Yes. The name on your Easypaisa wallet, JazzCash account or bank account must match the name registered on your at77 account. Payments from third-party accounts — friends, family members — are not permitted. This is a standard anti-money laundering requirement and is checked as part of KYC. Deposits from mismatched names may be held pending verification.

No. at77 operates exclusively in Pakistani Rupees (PKR) and does not accept cryptocurrency deposits or withdrawals of any kind. at77 is built specifically for Pakistani players using Pakistani payment methods. All deposits must be made through the supported PKR methods listed on the Deposit and Withdrawal page.
Withdrawals 6 Questions

The minimum withdrawal is Rs 500. You can withdraw any amount above this minimum from your at77 PKR balance, subject to any active wagering requirements on bonus funds. Funds that form part of an uncompleted bonus wagering requirement cannot be withdrawn until those requirements are met — see the Terms and Conditions for full details.

Most at77 withdrawals are processed within 1–24 hours after the request is approved. Easypaisa and JazzCash withdrawals tend to be the fastest — typically under an hour once approved. Bank IBFT transfers may take up to 1 business day. Accounts that have completed KYC verification generally experience faster processing. Withdrawal requests submitted on public holidays may take slightly longer.

Yes. KYC verification is mandatory before at77 processes your first withdrawal. You'll need to provide a copy of your CNIC and proof of your payment method (showing your name and account details). Once KYC is approved, all future withdrawals from the same account are processed faster. KYC is a one-time process per account.

at77 does not charge a platform fee on standard withdrawals. Your full withdrawal amount (minus any applicable wagering requirements) is sent to your chosen payment method. As with deposits, your mobile wallet or bank may charge a nominal incoming transfer fee on their end — this varies by provider and is not controlled by at77.

If your withdrawal has been pending for more than 24 hours after the expected processing window, contact at77 support via Live Chat or at support@at77.online. Quote your withdrawal reference number and the amount. Common reasons for delays include pending KYC verification, a wagering requirement that hasn't been met, or a mismatch between your payment method name and your at77 account name.

Bonus funds and winnings generated from bonus funds are subject to wagering requirements before they can be withdrawn. The specific requirements are set out on the at77 Terms and Conditions page. Your own deposited funds (money you put in yourself, not bonus money) are always available for withdrawal as long as there is no active bonus wagering requirement on the account. Check your account balance breakdown to see what portion is withdrawable.
Cricket Betting 6 Questions

at77 covers all major cricket competitions — the Pakistan Super League (PSL), international Test matches, T20 Internationals and One Day Internationals involving Pakistan and all top cricket nations. All fixtures in the ICC calendar are available. Visit the Cricket Betting page for the full list of currently available markets and upcoming matches.

Yes. at77 offers real-time in-play (live) betting on cricket matches. Odds update ball by ball as the match progresses. You can bet on who wins the next over, how many runs will be scored, the next wicket and dozens of other live markets. In-play markets open as soon as a match starts and close at key moments during play.

at77 offers a wide range of cricket betting markets — match winner, toss winner, top batsman, top bowler, total runs in an innings, first wicket method, man of the match, session runs, over/under markets and more. The full list of available markets varies by match type (Test, T20, ODI) and by whether the match is live or pre-match.

The minimum stake per bet at at77 starts from Rs 100 for most cricket markets. Maximum stakes vary depending on the market and the match. High-profile matches like PSL finals or Pakistan vs India internationals will have higher maximum stakes available than lower-profile fixtures. Current minimum and maximum stake information is shown on each individual market before you place a bet.

If a cricket match is officially abandoned, cancelled or declared a no-result before the minimum number of overs required for a result have been bowled, at77 will void all bets and return stakes to your PKR balance. The specific settlement rules depend on the competition — full details are in the Terms and Conditions. Bets on markets that were fully settled before the abandonment (e.g., toss winner) are generally not voided.

at77 displays odds in decimal format (e.g., 2.50). To calculate your potential return, multiply your stake by the decimal odds. For example, Rs 1,000 bet at 2.50 odds returns Rs 2,500 total (Rs 1,500 profit plus your Rs 1,000 stake back). Odds change in real time, especially for live markets — the odds you see when you click "Bet" are the confirmed odds for that bet.
Casino & Games 6 Questions

at77 offers a full range of casino games — Live Casino tables (Baccarat, Roulette, Blackjack, Teen Patti), Slots, Jackpot Slots and the popular Aviator crash game. Live Casino games feature real human dealers streaming in real time. Slots and Aviator are available 24/7 regardless of time of day.

Aviator is a crash-style game. A multiplier starts at 1.00x and increases rapidly. You place a bet before each round starts, then cash out at any point while the plane is still flying. If you cash out before the plane flies away, you win your stake multiplied by the cash-out multiplier. If you don't cash out in time, you lose your stake. Visit the Aviator Game page for full details and strategy tips.

Yes. at77's Live Casino uses real human dealers in a professionally produced studio. The games are streamed live via video — you can see the dealer, the cards and the roulette wheel in real time. This is not a computer simulation — the cards are physically dealt and the roulette wheel physically spun. Live Casino tables run 24 hours a day.

at77's Jackpot Slots include progressive jackpot games where the top prize grows with every bet placed across all players on that game. When the jackpot is won, it resets to a seed value and begins growing again. Some jackpots are fixed — they pay out a set amount. The jackpot size and trigger conditions are displayed on each individual game before you start spinning.

Teen Patti is South Asia's most popular card game — a three-card game similar to three-card poker that is hugely popular across Pakistan and India. at77 offers both live dealer Teen Patti tables (with real dealers) and digital versions. The goal is to have the best three-card hand at the table. Full rules and hand rankings are available on the Teen Patti page.

at77's digital casino games use certified Random Number Generator (RNG) software from licensed game providers. Each spin or card deal is independently random and not influenced by previous results or by at77's platform. RTP (Return to Player) percentages are published for each slot and casino game — these represent the expected long-term payout rate. Slots at at77 typically carry RTPs between 95% and 97%.
Bonuses & Promotions 5 Questions

New at77 players are eligible for a welcome bonus on their first deposit. Full details — the bonus amount, minimum qualifying deposit, eligible games and wagering requirements — are set out in the Terms and Conditions. Read the T&Cs carefully before claiming any bonus. Bonus terms can change — the T&Cs page always has the current version.

A wagering requirement (also called a rollover) specifies how many times you must bet a bonus amount before you can withdraw winnings generated from it. For example, a Rs 1,000 bonus with a 10x wagering requirement means you need to place bets totalling Rs 10,000 before the bonus winnings become withdrawable. Not all games contribute equally toward wagering requirements — slots typically contribute 100%, while some table games may contribute less. Full details are in the Terms and Conditions.

Yes. at77 bonuses carry an expiry date — typically 7 or 30 days from the date of issue depending on the offer. If the wagering requirement is not completed before the bonus expires, the bonus and any associated winnings will be removed from your account. The expiry date for any active bonus is visible in your account. Always check the validity period before accepting a bonus.

Yes. at77 regularly offers reload bonuses, cricket season promotions tied to PSL and international matches, free bet offers and seasonal campaigns. Current promotions are visible in your at77 account after login — log in and navigate to the Promotions section. Players who have set responsible gaming limits may not receive promotional communications during their restricted period.

at77 runs referral promotions from time to time. When a referral programme is active, you'll see it in the Promotions section of your account after login. Details — including the bonus amount, how to share your referral code and when the referred friend must register and deposit — are outlined in the promotion terms. Referral bonuses are subject to standard wagering requirements.
Responsible Gaming 5 Questions

Login to your at77 account, navigate to Settings > Responsible Gaming and select the Deposit Limits option. Choose daily, weekly or monthly and enter your maximum PKR amount. Reductions take effect immediately. Increases require a 24-hour cooling-off period. Deposit limits are completely free to set and there is no limit on how low you can set them. For full details, see the Responsible Gaming page.

Contact at77 support via Live Chat or at support@at77.online and tell us you want to apply a self-exclusion. Choose your exclusion period — 6 months, 1 year, 3 years, 5 years or permanent. Your account will be restricted within 24 hours, you'll be removed from all marketing lists and login will be blocked for the duration. Self-exclusions cannot be reversed early. Full details are on the Responsible Gaming page.

Yes. at77 offers cooling-off periods of 24 hours, 7 days or 30 days. During a cooling-off period your account is temporarily restricted — you cannot deposit or play. The restriction lifts automatically when the period ends, but your account must be manually reactivated by contacting support. Cooling-off periods are available from your account settings or by contacting support.

at77 offers six responsible gaming tools, all free: (1) Deposit Limits — daily/weekly/monthly PKR caps; (2) Loss Limits — maximum loss per period; (3) Session Time Limits — cap your playing session duration; (4) Reality Checks — periodic reminders of time and money spent; (5) Cooling-Off Periods — short account breaks; (6) Self-Exclusion — fixed-term or permanent exclusion. All are accessible in account settings or via support. See the Responsible Gaming page for full details.

Contact at77 support at any time — Live Chat, WhatsApp, Telegram or at support@at77.online. All responsible gaming conversations are confidential. If a family member is concerned about your gaming, they can also contact at77 on your behalf to raise the concern — we take these contacts seriously and our team will follow up directly with the account holder. at77 is committed to helping players who need it. You don't have to manage this alone. Visit the Responsible Gaming page for the full range of tools and information.
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Still Have Questions?

Why Pakistani Players Trust at77 for Support

The at77 FAQ is updated regularly based on the questions our support team actually receives from Pakistani players. But if something isn't covered here, our support team is available around the clock. Here's what players appreciate most about the at77 support experience — beyond just having this FAQ.

24/7 Live Chat

Real support agents available any time of day or night — not a chatbot giving you the runaround. Average first response under 3 minutes during peak hours.

WhatsApp & Telegram

Contact at77 support via the apps already on your phone. Send a message on WhatsApp or Telegram — our team responds in both and handles PKR payment questions, account issues and more.

English & Urdu Support

at77 support handles queries in both English and Urdu. Write to us in whichever language is more comfortable — we'll reply in kind. No language barrier standing between you and your answer.

Confidential Conversations

Every support conversation — whether about a payment issue, a login problem or a responsible gaming concern — is handled with full confidentiality. Your information is never shared with third parties.

Get in Touch

Contact at77 Support

If the FAQ hasn't answered your question, reach at77's support team via any of the channels below. All channels are monitored 24 hours a day, 7 days a week.

Live Chat

Available in your at77 account 24/7. Fastest response for urgent issues.

WhatsApp

Send a WhatsApp message to the at77 support number. Reply within minutes.

Telegram

Message the at77 support Telegram channel directly from your phone.

Email

support@at77.online — for detailed queries, KYC questions or formal complaints.

About at77

at77 — Pakistan's Complete Gaming Platform

at77 was built specifically for Pakistani players — not adapted from a foreign platform and translated into Urdu as an afterthought. Every feature on at77 has been designed with the Pakistani experience in mind: deposits via Easypaisa and JazzCash, all balances in PKR, cricket betting markets focused on PSL and Pakistan international fixtures, and a customer support team that understands local payment methods and the local context.

The at77 platform covers the full range of what Pakistani players want — live cricket betting with real-time odds, a Live Casino with real dealers, Teen Patti, Slots, Jackpot Slots and the Aviator crash game. A single at77 account gives you access to everything, with your PKR balance shared across all games.

Responsible gaming tools are built into every at77 account from day one — deposit limits, session timers, cooling-off periods and self-exclusion are all available for free, directly in your account settings. at77 takes its responsibility to Pakistani players seriously — both in terms of the entertainment it provides and the support it offers to anyone who needs to step back.

Still have questions not covered in this FAQ? Contact at77 support 24 hours a day via Live Chat, WhatsApp, Telegram or at support@at77.online. We're here to help with anything — deposits, withdrawals, cricket markets, account issues or anything else on your mind.

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